ISO 9001:2008 clause 5.4.1 requires top management to establish quality objectives. The objectives selected must be measurable and consistent with the quality policy. The real sign of a high quality objective is its alignment with the overall goals of the organization. Keep in mind that the manner in which quality objectives are selected and monitored can greatly impact an organization’s success.
Setting the Right Quality Objectives to Help Drive Your Organization's Success
[fa icon="calendar'] Jun 21, 2013 10:00:02 AM / by Tricia Wood posted in Blog, customer satisfaction, Quality Assurance, Quality Corner, quality management system, Quality Objectives